Terms & Conditions
You have the right to receive your products in good condition.
If you are not entirely satisfied when you receive them, you may send them back to us in the same
condition as you received them, ie; unused, and we will happily provide
you with replacements or refund the cost of the goods.
This money back guarantee applies to within a 30 day period of your receiving the goods.
Once goods are returned, we will refund the cost of the
goods. (Delivery fees are non-refundable)
Cancellations or alterations to your order will be accepted if received before your
order is processed and before the
goods are shipped. A NZ$10 fee will be charged for cancellations received after that
All prices are based on New Zealand currency (NZ$).
Prices include GST (New Zealand Goods and Services Tax) where applicable.
For each item, the following applicable flat rate postage and packaging charge will be included.
New Zealand Orders : $6 per package, up to 3kg. If your order is more than
3kg, or is worth more than $250, your package will be sent by courier, which will incur an extra fee,
which you will be informed about before your order is processed.
Delivery of goods within New Zealand will be by New
Zealand Post Tracked Parcel Post. Please expect delivery of your goods
within 4-6 working days. Goods will be shipped only once payment has been made. Postage and handling fees
orders: postage costs and times to be advised before your order is
Missing and returned parcels:
If you give an incorrect address and the parcel is returned, it will only be resent once
additional postal costs have been paid. If a parcel has gone missing, please notify Natural Hoof and we will lodge an enquiry with
NZ Post on your behalf. If the parcel is not found, a replacement order will only be made once Natural Hoof
receives compensation for the missing goods from NZ Post.
Credit Card Payments
after your order is made.
There is no surcharge for Internet Banking and Cheque payment options.** As a security measure, prior to processing your order we may contact you to manually confirm your
address and credit card details.
We will not retain or pass your details on to any other company or third party organisation.
Natural Hoof reserves the right to change any
information or prices on the Natural Hoof website at any
time without notice.
Contact us anytime at the following address:
41 Block Rd
Ph +64 7 862 7077
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